OBI Import - Opportunity Buys Inc

Store Policies
Welcome to Opportunity Buys Inc.
We are a strictly wholesale company. WE DO NOT SELL RETAIL.
The prices are listed on the members only website.

We are wholesale only, minimum purchase is $100.
To help keep our prices so low, we have a strict no return/no exchange policy.
- Please make sure that everything you purchase is exactly what you want; color, size, shape, quantity, etc.
- Many of our items are hand crafted and no two pieces are exactly the same
No Cash refunds.
We do not warranty or guarantee freight rates.
If your order includes Zippo Lighters, you must also read and understand the Zippo Export Policy
Cancelled Orders

You may freely cancel an order or items before your order goes into processing status and we have started pulling the order. Please contact us as soon as possible.
Should the situation arise that a customer needs to cancel an order and Opportunity Buys has already pulled and packed the merchandise; a restocking fee of 10% or $25.00, whichever is higher, will be applied to the customer’s account.

The fee must be paid in order receive merchandise from Opportunity Buys.
The customer will still have access to the Opportunity Buys website and be able to put merchandise into their CART or MY ITEMS section of the website but no merchandise will be shipped until the restock fee is paid. The fee must be paid when the customer is ready to place another order and added to the order total.

Closeout items, food items (when available), and sale items have a no return/no credit policy.
- Customers ordering these items agree to accept the merchandise "AS IS" upon receipt.
- OBI makes every effort to ensure that merchandise is shipped out in good condition.
- Food items may be close dated or post dated. Please check with us before ordering these products.
Claims

All claims are issued in the form of an in store credit. If the customer wishes to have replacement merchandise shipped to them the customer is responsible for paying the shipping cost.

Effective Apr. 23^rd 2007

DAMAGED/DEFECTIVE MERCHANDISE POLICY

This policy applies ONLY to purchases made directly through OBI’s Sales Office or Website.

LTL (PALLET SHIPPING)
When customers place an order that will be shipped LTL (less than truckload/pallet shipping) upon receiving the pallet from the trucking company the customer is responsible for checking the pallet for any indications of damage or mishandling during transit. This includes but is not limited to:
• Cuts
• Shredding
• Removal of shrink wrap that is surrounding the pallet or any of the boxes.
• Visible damage to boxes.
• Crushed merchandise

All visible damage or lack of shrink wrap MUST be written and documented on your delivery receipt BY THE INDIVIDUAL ACCEPTING THE MERCHANDISE. Failure to document this information on the delivery receipt WILL result in the denial of your claim and Opportunity Buys will not be responsible for any broken merchandise received from the shipment.* Always do a case count and make sure that the number of cases you should be receiving are being delivered. The case count can be found in the body of the delivery receipt.

When contacting OBI about damaged merchandise please take pictures of the damaged cases and merchandise and be ready to email those to our sales staff. Pictures save time and money for both the customer and OBI because it removes the necessity to ship merchandise back and forth. Email pictures and damage information to sales@obiimport.com.

Any damage, including factory/concealed damage MUST be reported within ten (10) business days (excluding weekends) of receiving merchandise. After this ten (10) day period OBI is not held liable for damaged merchandise and will not accept or file shipping claims.

OBI requires a minimum of 30 days to process a claim after it has been filed by the customer. This time is also required by freight companies for filing of the claim and processing/disputing of the claim. OBI sales representatives make every effort to work with its customers and freight companies to resolve claims.

After the claims process is completed, the customer will be notified via phone or email. All claims are issued in the form of an in store credit. If the customer wishes to have replacement merchandise shipped to them the customer is responsible for paying the shipping cost.

Tools, Toys, and Air-Soft guns have a strict no return/no credit policy. OBI will not accept returns, offer credit, or file any claims for these products.

PARCEL SHIPPING (UPS or DHL)

The policies for Parcel Shipping are the same as LTL.

In the situation that the customer does receive damaged merchandise from either LTL shipping or Parcel shipping and the customer is willing to attempt to repair the merchandise and resell it at a lower price OBI is willing to apply partial credits to the damaged merchandise. In this way no claim needs to be filed and the customer is still able to bring in a profit from the merchandise since the item will end up costing the customer less after the partial credit.

*Please remember that when fragile items such as oil warmers, candle warmers, and poly-resin are ordered in less than case quantities OBI employees filling the order check the individual pieces to ensure that no damaged merchandise is being shipped out of the OBI warehouse.

If you ever have a problem or question, please feel free to contact us. Thank you!

Our Regular hours are as follows:
Monday: 9:00am -7:00pm
Tuesday-Friday: 9:00am- 5:00pm
Visit us online at www.obiimport.com